Matteo Rinaldi
Portrait of Matteo Rinaldi
Co-Founder, Human Centric Group

Before consumers, we are all people.

I help brands grow by understanding the people they sell to. Co-founder of Human Centric Group, professor at Luiss Business School, author of two marketing books.

Lived and worked in

Products are actors. The shelf is their stage.

For more than a decade I have built brand strategies for global and local companies across 25+ countries, from Danone and Carlsberg to Visa, PepsiCo and Juventus. The work always starts in the same place: the people on the other side of the shelf, their motivations, tensions and culture.

Living in seven countries taught me one rule that has never failed: if you want to do business somewhere, first understand the local people. Successful brands are the ones that make people feel something.

Today I split my time between Human Centric Group, the consultancy I co-founded in London, and the classroom, which remains my greatest passion.

Educated at Luiss Guido Carli (Business Administration), Bocconi University (MSc Marketing Management), National Chengchi University in Taipei (MBA exchange) and UCLA Anderson (Product Innovation Management).

Career

  1. 2012 Analyst The Garrison Group, Boston
  2. 2013 Junior Consultant The Garrison Group, Armenia
  3. 2013–2017 Senior Consultant & Project Manager The Garrison Group, Istanbul
  4. 2017–2020 Partner, Regional Director Central Europe & Africa The Garrison Group, Milan
  5. 2017–today Adjunct Professor Luiss Business School, Rome
  6. 2017–today Monthly columnist The Brand Age, Istanbul
  7. 2020–today Co-Founder Human Centric Group, London
  8. 2020–today Business Partner, Brand Strategy Advisor Motivation Branding, Oslo
  9. 2026–today Scientific Director, Major in Global Marketing Management Luiss Business School, Rome · Amsterdam · Dubai

My main role

Human Centric Group

Consultants that do.

I co-founded Human Centric Group in 2020 with Luca Bertocci. We are a marketing consultancy built on quantifiable human insights, with offices in London, Milan, Naples, Krakow and Budapest.

We have seen too many good strategies fail in execution, so we don’t stop at the presentation. We stay with our partners until they reach the promised results, from weekly quality control on the action plan up to running the entire marketing function as interim managers.

companies served
50+
countries
40
marketing leaders trained
10,000+

What we do

  • Human-centric segmentationBig data to group people by attitudes, lifestyle and consumption behaviour, not demographics alone.
  • Brand strategyPositioning built on the motivational hierarchy of your customers.
  • Marketing plansClear, simple plans that teams can actually execute.
  • Market researchResearch that answers why people buy, not only what.
  • Digital strategyDigital communication that builds communities and sells.
  • In-store experienceWinning the three to five seconds a shopper takes to decide.
  • Marketing trainingHands-on programmes that teach teams to think human-centric.

Books

Two books, one idea: brands grow when they stop talking to “consumers” and start understanding people.

Human-Centric Marketing – Matteo Rinaldi, FrancoAngeli

Best seller in marketing

Human-Centric Marketing

Prima di consumatori, siamo tutti persone

Before consumers, we are all people

An unusual, practical instruction manual in eight steps for building human-centric marketing strategies. It starts from the fundamentals of marketing and moves to concrete actions, with cases from Danone, Heineken, Barilla, BMW, Costa Cruises, Huawei, The Blonde Salad and Foorban.

Published by FrancoAngeli, 2022 · 183 pages · In Italian

Mindset Tribale – Matteo Rinaldi, FrancoAngeli

Featured in Harvard Business Review Italia

Mindset Tribale

Strategie di marketing per conquistare il mercato, una tribù alla volta

Marketing strategies to win the market, one tribe at a time

The follow-up to Human-Centric Marketing. Don’t waste money talking to an ocean of people: conquer your market one swimming pool, one tribe, at a time. A step-by-step guide to developing a tribal mindset, with a broad map of Italy’s market tribes. Written in collaboration with Luca Bertocci.

Discussed in Harvard Business Review Italia, Il Venerdì di Repubblica and on Radio 24 (Il Sole 24 Ore).

Published by FrancoAngeli, 2023 · 193 pages · In Italian

Training

Teaching is where my consulting work gets tested. I design courses and corporate programmes around real cases and real briefs, so people go back to the office with tools they can use the next morning.

For companies and institutions

Tailored programmes delivered with Human Centric Group and Luiss Business School.

  • WINDTRECustomer experience: designing the moments customers never see
  • Cassa Depositi e PrestitiHub Forward: CRM, customer centricity and negotiation
  • ANFAOCustomer journey, digital marketing and AI
  • ANCIHuman cities: designing public services around citizens
  • Alamar Foods (Dunkin’)Live brief: adapting a global brand to the Middle East

Topics

  • Human-centric segmentation and targeting
  • Brand positioning and motivational hierarchies
  • Tribal marketing and community building
  • Customer journey, digital marketing and AI
  • CRM, customer centricity and negotiation
  • From strategy to execution

At Luiss Business School

  • Scientific Director, Major in Global Marketing Management (Rome, Amsterdam, Dubai)
  • Master in Management: Marketing & Sales Management
  • Master in Digital Business Strategy: Marketing
  • Master in Food & Wine Business: Branding & Pricing
  • Wine Business Program: Marketing & Communication
  • Master of Fashion: Branding
  • Master in Export Management: Business Planning for E-commerce

Guest lecturer at

Luiss Business School, Insper (São Paulo), Corvinus University of Budapest, Cracow University of Economics, LIUC – Università Cattaneo, 24ORE Business School

Plan a training programme

Speaking and media

Keynotes on human-centric marketing, tribal thinking and what AI cannot do for your brand.

  • WMF – We Make FutureThink human-centric, act tribal
  • Torino Fashion WeekTurinTurning fashion brands into lifestyles
  • Istanbul Brand WeekIstanbulHuman-centric marketing tips
  • Brand & Sport Summit 2018What sports clubs all over the world have in common

In the media

  • Harvard Business Review ItaliaMindset Tribale, October 2023
  • Radio 24 – Il Sole 24 OreMelog: “Di quale tribù sei?”
  • Il Venerdì di RepubblicaWhy brands need a tribal mindset
  • digital.affair (Portugal)The power of human-centric marketing
  • The Brand AgeMonthly column since 2017
Invite Matteo to speak

Brands I’ve worked with

Strategy, positioning and training projects with global leaders and local challengers, through The Garrison Group, Human Centric Group, Motivation Branding and Luiss Business School.

Food & beverage
DanonePepsiCoCarlsbergAnadolu EfesSuper Bock GroupTGI FridaysAlamar FoodsTine
Finance & insurance
VisaAksigortaCassa Depositi e Prestiti
Consumer goods & tech
RevlonMattelHuaweiRema 1000Xplora
Mobility & telecom
TecnamWINDTREVoyah
Sport
Juventus
Public sector & non-profit
ANCIANFAOSOS Children’s Villages

Let’s talk about your people.

Consulting projects, training programmes, keynotes or a conversation about your brand. Write to me or book a call with Human Centric Group.

Human Centric Group · London · Milan · Naples · Krakow · Budapest